FAQs
Everything you need to know about owning an authentic Polarbox — stylishly.
ABOUT OUR PRODUCTS
PolarboxStyle.africa is an independent online store dedicated to offering authentic Polarbox coolers. We combine timeless design with everyday lifestyle needs, making stylish outdoor living easy and accessible in Africa.
Yes — all Polarbox coolers sold on our website are 100% authentic and sourced directly from Polisur S.L. (Spain), creators of the original Polarbox line.
No. PolarboxStyle.Africa is independently owned and operated by She’a Royalé.
We are authorized independent retailers, not a subsidiary or official partner company of Polisur S.L. All trademarks are used strictly for product identification.
Yes. Every Polarbox cooler ships in its original Polarbox packaging to ensure authenticity and product protection.
ORDERS & SHIPPING
We currently deliver across Nigeria and selected African regions.
If you are outside Nigeria, please contact us to confirm availability and delivery timelines.
Delivery timelines vary by location.
Average delivery time within Nigeria: 2–7 business days.
International orders may take longer. Tracking and updates are provided for all orders.
Same-day delivery is available in select cities for in-stock items.
Please contact our customer support to confirm availability in your location.
Simply browse our shop, select your preferred Polarbox cooler and size, and checkout securely.
You can also contact our customer care team for guided ordering and business purchases.
PAYMENT
We accept:
- Bank transfers
- Mobile/USSD payments (where available
All payments are processed safely and securely.
We accept returns only for:
- Damaged items upon delivery
- Wrong item received
Returns must be reported within 48 hours of delivery with unboxing proof.
For hygiene and quality control reasons, we do not accept used product returns.
OTHERS
Yes. We support corporate orders, event planners, lifestyle brands, and retailers.
For bulk pricing and customization support, contact our sales team.
Some colors and accessories may support personalization options.
Please reach out to us for available customization packages.
Yes. All Polarbox coolers come with a manufacturer-backed quality warranty against production defects.
You can reach our local support team via:
- Email: info@polarboxstyle.africa
- WhatsApp / Phone: +234 913 675 3079
- Instagram DM: @PolarboxStyle_Africa
We’re happy to assist you with orders, product questions, and delivery inquiries.